FAQ
❓ FAQ – Frequently Asked Questions
🛍 Orders & Payments
How can I place an order?
Add your items to your cart, then proceed to checkout. Enter your delivery information and choose a secure payment method.
What payment methods do you accept?
We accept bank cards (Visa, Mastercard, AMEX), PayPal, Apple Pay / Google Pay as well as Shop Pay.
Can I modify or cancel my order?
Yes, if your order hasn't shipped yet. Contact us as soon as possible at cozyseoul.shop@gmail.com .
🚚 Delivery & Tracking
What are the delivery times?
• France & Belgium: 4 to 10 business days
• Europe: 5 to 12 business days
• International: 7 to 14 business days
Delivery times may vary during periods of high demand.
Do you offer package tracking?
Yes, a tracking number will be automatically emailed to you when your order is shipped.
What are the delivery charges?
They are calculated automatically at checkout based on your country.
📦 Returns & Exchanges
Can I return an item?
You have 14 days after receipt to request a return.
Are returns free?
Return shipping costs are the responsibility of the customer, unless the error is ours.
How do I make a return?
Send your request with your order number to cozyseoul.shop@gmail.com .
What should I do if I receive a defective item?
Contact us within 48 hours with a photo of the problem. We will send you a replacement item or issue a refund.
🎨 Products & Quality
Are your products true to the photos?
Yes, all our photos accurately represent our products and their true color.
Where do your products come from?
Our collections are inspired by Korean fashion (K-Fashion) and are selected for their quality.
How do I care for my scarves?
• Gentle hand wash
• Cold water
• Air drying
• Iron at a low temperature (if necessary)
🔐 Security & Privacy
Is my payment secure?
Yes. All payments are 100% secure thanks to an encryption system that complies with banking standards.
Is my personal data protected?
Yes. We never share your personal information with third parties.
📞 Contact
Any further questions? We're here to help.
📧 Email: cozyseoul.shop@gmail.com
📱 Instagram: @cozyseoul.fr
⏱ Response within 24 hours
